/* ══════════════════════════════════════════════════════════════
   Service Request Manager – Frontend Dashboard Styles
   Uses the shared LanTech pmf- design system (left nav + cards).
   Matches Stockflow / HR Employee Manager layout.
   ══════════════════════════════════════════════════════════════ */

/* ── Theme isolation ──────────────────────────────────────── */
body.srm-dashboard-page .entry-content,
body.srm-dashboard-page .post-content,
body.srm-dashboard-page .content,
body.srm-dashboard-page .site-content,
body.srm-dashboard-page main:not(.pmf-main),
body.srm-dashboard-page #content,
body.srm-dashboard-page .page-content {
	max-width: none !important;
	padding: 0 !important;
	margin: 0 !important;
}

/* ── Layout: pmf-app (sidebar + main) ─────────────────────── */
.pmf-app {
	box-sizing: border-box;
	--pmf-sidebar-w: 260px;
	--pmf-bg: #f4f6f9;
	--pmf-primary: #2271b1;
	--pmf-primary-hover: #135e96;
	--card-bg: #fff;
	--border: #e2e8f0;
	--text: #1e293b;
	--text-muted: #64748b;
	--radius: 8px;
	--shadow: 0 1px 3px rgba(0,0,0,.08);
	font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
	display: flex;
	min-height: 100vh;
	width: 100%;
	background: var(--pmf-bg);
	font-size: 14px;
	line-height: 1.5;
	color: var(--text);
}
.pmf-app * { box-sizing: border-box; }
.pmf-app a { color: var(--pmf-primary); text-decoration: none; }
.pmf-app a:hover { color: var(--pmf-primary-hover); }

.pmf-app .pmf-sidebar {
	width: var(--pmf-sidebar-w);
	background: #1e293b !important;
	color: #cbd5e1 !important;
	display: flex;
	flex-direction: column;
	position: fixed;
	top: 0;
	left: 0;
	bottom: 0;
	z-index: 100;
	overflow-y: auto;
	transition: transform 0.25s ease;
}
.pmf-app .pmf-sidebar a { text-decoration: none !important; }
.pmf-app .pmf-sidebar-header { padding: 20px 20px 10px; border-bottom: 1px solid rgba(255,255,255,.08); }
.pmf-app .pmf-logo { font-size: 16px; font-weight: 700; color: #f1f5f9 !important; display: flex; align-items: center; gap: 8px; }
.pmf-app .pmf-logo .dashicons { color: var(--pmf-primary) !important; font-size: 22px; width: 22px; height: 22px; }

.pmf-app .pmf-sidebar-user { display: flex; align-items: center; gap: 10px; padding: 16px 20px; border-bottom: 1px solid rgba(255,255,255,.08); }
.pmf-app .pmf-avatar img { border-radius: 50%; display: block; }
.pmf-app .pmf-user-name { font-size: 13px; font-weight: 600; color: #f1f5f9 !important; }
.pmf-app .pmf-user-role { font-size: 11px; color: #94a3b8 !important; }

.pmf-app .pmf-nav { list-style: none; padding: 10px 0; margin: 0; flex: 1; }
.pmf-app .pmf-nav-item a {
	display: flex; align-items: center; gap: 10px;
	padding: 10px 20px; color: #94a3b8 !important; font-size: 13px; font-weight: 500;
	transition: all 0.15s; border-left: 3px solid transparent;
}
.pmf-app .pmf-nav-item a:hover { background: rgba(255,255,255,.05) !important; color: #e2e8f0 !important; }
.pmf-app .pmf-nav-item.active a { background: rgba(34,113,177,.2) !important; color: #72aee6 !important; border-left-color: var(--pmf-primary); }
.pmf-app .pmf-nav-icon { display: inline-flex; align-items: center; justify-content: center; width: 24px; height: 24px; }
.pmf-app .pmf-nav-icon.dashicons { font-size: 18px; width: 18px; height: 18px; }

/* ── Nav group accordion (multi-plugin) ── */
.pmf-app .pmf-nav-group-toggle { display: flex; align-items: center; justify-content: space-between; width: 100%; padding: 10px 20px; background: none !important; border: none; color: #94a3b8 !important; font-size: 13px; font-weight: 600; cursor: pointer; text-transform: uppercase; letter-spacing: .5px; }
.pmf-app .pmf-nav-group-toggle:hover { color: #e2e8f0 !important; }
.pmf-app .pmf-nav-chevron { font-size: 11px; transition: transform .2s; }
.pmf-app .pmf-nav-group.expanded .pmf-nav-chevron { transform: rotate(90deg); }
.pmf-app .pmf-nav-subitems { list-style: none; padding: 0; margin: 0; display: none; }
.pmf-app .pmf-nav-group.expanded .pmf-nav-subitems { display: block; }
.pmf-app .pmf-nav-subitem a { padding-left: 36px !important; }

.pmf-app .pmf-sidebar-footer { padding: 12px 20px; border-top: 1px solid rgba(255,255,255,.08); display: flex; flex-direction: column; gap: 4px; }
.pmf-app .pmf-footer-link { display: flex; align-items: center; gap: 8px; padding: 6px 0; color: #94a3b8 !important; font-size: 12px; text-decoration: none !important; }
.pmf-app .pmf-footer-link:hover { color: #e2e8f0 !important; }
.pmf-app .pmf-footer-link .dashicons { font-size: 16px; width: 16px; height: 16px; }

.pmf-sidebar-toggle {
	display: none; position: fixed; top: 12px; left: 12px; z-index: 200;
	background: #1e293b; color: #fff; border: none; border-radius: 6px;
	padding: 8px 12px; font-size: 18px; cursor: pointer; line-height: 1;
}

.pmf-main {
	flex: 1;
	margin-left: var(--pmf-sidebar-w) !important;
	padding: 30px;
	max-width: 1200px;
	min-width: 0;
}

@media screen and (max-width: 782px) {
	.pmf-app .pmf-sidebar { transform: translateX(-100%); }
	.pmf-app .pmf-sidebar.open { transform: translateX(0); }
	.pmf-app .pmf-sidebar-toggle { display: block; }
	.pmf-app .pmf-main { margin-left: 0 !important; padding-top: 50px; padding-left: 15px; padding-right: 15px; }
}

/* ── Page header, stats row, cards ─────────────────────────── */
.pmf-page-header { margin-bottom: 24px; }
.pmf-back-link { display: inline-block; font-size: 13px; margin-bottom: 8px; color: var(--pmf-primary); }
.pmf-back-link:hover { color: var(--pmf-primary-hover); }
.pmf-page-header h1 { font-size: 22px; font-weight: 700; margin: 0 0 4px; color: var(--text); }
.pmf-subtitle { font-size: 14px; color: var(--text-muted); margin: 0; }

.pmf-stats-row { display: grid; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); gap: 16px; margin-bottom: 24px; }
.pmf-stat-card {
	background: var(--card-bg); border: 1px solid var(--border); border-radius: var(--radius);
	padding: 20px; box-shadow: var(--shadow);
	border-left: 4px solid var(--accent, var(--pmf-primary));
}
.pmf-stat-value { font-size: 28px; font-weight: 700; color: var(--text); line-height: 1.2; }
.pmf-stat-label { font-size: 12px; color: var(--text-muted); margin-top: 4px; }

.pmf-grid-2 { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 20px; }
.pmf-card {
	background: var(--card-bg); border: 1px solid var(--border); border-radius: var(--radius);
	box-shadow: var(--shadow); overflow: hidden;
}
.pmf-card-header { display: flex; justify-content: space-between; align-items: center; padding: 16px 20px; border-bottom: 1px solid var(--border); }
.pmf-card-header h3 { font-size: 15px; font-weight: 600; margin: 0; color: var(--text); }
.pmf-link { font-size: 13px; font-weight: 500; color: var(--pmf-primary); }
.pmf-link:hover { color: var(--pmf-primary-hover); }
.pmf-list { padding: 12px 0; }
.pmf-list-item { display: flex; justify-content: space-between; align-items: center; padding: 12px 20px; border-bottom: 1px solid #f1f5f9; text-decoration: none; color: inherit; transition: background 0.15s; }
.pmf-list-item:hover { background: #f8fafc; }
.pmf-list-item:last-child { border-bottom: none; }
.pmf-list-left { display: flex; align-items: center; gap: 10px; min-width: 0; }
.pmf-type-dot { width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; }
.pmf-list-title { font-weight: 600; color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pmf-list-meta { font-size: 12px; color: var(--text-muted); margin-top: 2px; }
.pmf-empty { padding: 24px 20px; text-align: center; color: var(--text-muted); font-size: 14px; margin: 0; }

/* ── SRM-specific badge colors ───────────────────────────── */
.pmf-badge-new           { background: #dbeafe; color: #1e40af; }
.pmf-badge-triaged       { background: #e0e7ff; color: #3730a3; }
.pmf-badge-scheduled     { background: #ddd6fe; color: #5b21b6; }
.pmf-badge-in-progress,
.pmf-badge-in_progress   { background: #fef3c7; color: #92400e; }
.pmf-badge-on-hold,
.pmf-badge-on_hold       { background: #fef9c3; color: #854d0e; }
.pmf-badge-pending-review,
.pmf-badge-pending_review { background: #ffedd5; color: #9a3412; }
.pmf-badge-pending-signature,
.pmf-badge-pending_signature { background: #fce7f3; color: #9d174d; }
.pmf-badge-resolved      { background: #d1fae5; color: #065f46; }
.pmf-badge-closed        { background: #e2e8f0; color: #475569; }
.pmf-badge-reopened      { background: #fee2e2; color: #991b1b; }
.pmf-badge-cancelled     { background: #f1f5f9; color: #64748b; }

/* Tech status badges */
.pmf-badge-unassigned        { background: #f1f5f9; color: #64748b; }
.pmf-badge-pending_acceptance { background: #dbeafe; color: #1e40af; }
.pmf-badge-accepted          { background: #d1fae5; color: #065f46; }
.pmf-badge-en_route          { background: #fef3c7; color: #92400e; }
.pmf-badge-on_site           { background: #ddd6fe; color: #5b21b6; }
.pmf-badge-paused            { background: #ffedd5; color: #9a3412; }
.pmf-badge-waiting_on_client { background: #fce7f3; color: #9d174d; }
.pmf-badge-waiting_on_vendor { background: #fef9c3; color: #854d0e; }
.pmf-badge-waiting_on_parts  { background: #fef9c3; color: #854d0e; }
.pmf-badge-work_complete     { background: #ccfbf1; color: #115e59; }
.pmf-badge-escalated         { background: #fee2e2; color: #991b1b; }

/* Priority badges */
.pmf-priority-low      { background: #e2e8f0; color: #475569; }
.pmf-priority-normal   { background: #dbeafe; color: #1e40af; }
.pmf-priority-high     { background: #ffedd5; color: #9a3412; }
.pmf-priority-critical { background: #fee2e2; color: #991b1b; font-weight: 700; }

/* ── SRM Section Layout ──────────────────────────────────── */
.pmf-section { margin-bottom: 24px; }
.pmf-section-title {
    font-size: 16px; font-weight: 700; margin: 0 0 12px;
    color: var(--text, #1e293b);
    display: flex; align-items: center; gap: 8px;
}
.pmf-section-title .dashicons { font-size: 18px; width: 18px; height: 18px; color: var(--primary, #3b82f6); }

/* ── Actions Row ─────────────────────────────────────────── */
.pmf-actions-row { display: flex; gap: 10px; flex-wrap: wrap; }
.pmf-action-btn {
    display: inline-flex; align-items: center; gap: 6px;
    padding: 10px 18px;
    background: var(--card-bg, #fff); border: 1px solid var(--border, #e2e8f0);
    border-radius: var(--radius, 8px);
    color: var(--text, #1e293b); font-size: 13px; font-weight: 600;
    cursor: pointer; transition: all .15s; text-decoration: none;
}
.pmf-action-btn:hover { background: #f8fafc; border-color: var(--primary, #3b82f6); color: var(--primary, #3b82f6); }
.pmf-action-btn.pmf-action-primary { background: var(--primary, #3b82f6); border-color: var(--primary, #3b82f6); color: #fff; }
.pmf-action-btn.pmf-action-primary:hover { background: var(--primary-hover, #2563eb); color: #fff; }
.pmf-action-btn.pmf-action-danger { background: var(--danger, #ef4444); border-color: var(--danger, #ef4444); color: #fff; }
.pmf-action-btn.pmf-action-sm { padding: 6px 12px; font-size: 12px; }

/* ── Ticket Table ────────────────────────────────────────── */
.srm-ticket-table { width: 100%; border-collapse: collapse; }
.srm-ticket-table th {
    text-align: left; font-size: 11px; font-weight: 700;
    text-transform: uppercase; letter-spacing: .03em; color: var(--text-muted, #64748b);
    padding: 10px 12px; border-bottom: 2px solid var(--border, #e2e8f0); white-space: nowrap;
}
.srm-ticket-table td { padding: 12px; border-bottom: 1px solid #f1f5f9; font-size: 13px; vertical-align: middle; }
.srm-ticket-table tbody tr:hover { background: #f8fafc; }
.srm-ticket-number { font-weight: 700; color: var(--primary, #3b82f6); cursor: pointer; }
.srm-ticket-number:hover { text-decoration: underline; }
.srm-ticket-title { font-weight: 600; color: var(--text, #1e293b); max-width: 300px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.srm-dual-status { display: flex; flex-direction: column; gap: 4px; }
.srm-dual-status .pmf-badge { font-size: 10px; padding: 2px 8px; }
.srm-table-meta { font-size: 12px; color: var(--text-muted, #64748b); }
#srm-tickets-table th[hidden],
#srm-tickets-table td[hidden] { display: none !important; }

/* Columns dropdown (Service Tickets list) */
.srm-columns-toggle-wrap { position: relative; }
.srm-dashboard-columns-dropdown {
    position: absolute;
    top: 100%;
    right: 0;
    margin-top: 6px;
    min-width: 200px;
    padding: 10px 0;
    background: var(--card-bg, #fff);
    border: 1px solid var(--border, #e2e8f0);
    border-radius: var(--radius, 8px);
    box-shadow: 0 4px 12px rgba(0,0,0,.1);
    z-index: 100;
    display: none;
}
.srm-columns-dropdown-item {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 14px;
    margin: 0;
    font-size: 13px;
    cursor: pointer;
    white-space: nowrap;
}
.srm-columns-dropdown-item:hover { background: #f8fafc; }
.srm-columns-dropdown-item input { margin: 0; }
.srm-columns-dropdown-actions {
    padding: 10px 14px 0;
    margin-top: 8px;
    border-top: 1px solid var(--border, #e2e8f0);
}
.srm-columns-dropdown-actions .pmf-action-btn { width: 100%; justify-content: center; }

/* Quick actions in table */
.srm-quick-actions-cell { white-space: nowrap; }
.srm-quick-actions { display: flex; flex-wrap: wrap; gap: 6px; }
.srm-quick-actions .pmf-action-btn { margin: 0; }

/* ── Modals (Quick Update / Quick Assign) ────────────────── */
.srm-modal {
    position: fixed;
    inset: 0;
    z-index: 10000;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.2s ease, visibility 0.2s ease;
}
.srm-modal[hidden] { display: none !important; }
.srm-modal.srm-modal-visible {
    opacity: 1;
    visibility: visible;
}
.srm-modal.srm-modal-visible[hidden] { display: flex !important; }
.srm-modal-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(0, 0, 0, 0.4);
    cursor: pointer;
}
.srm-modal-content {
    position: relative;
    width: 100%;
    max-width: 440px;
    max-height: 90vh;
    overflow: auto;
    background: var(--card-bg, #fff);
    border-radius: var(--radius, 8px);
    box-shadow: 0 20px 40px rgba(0, 0, 0, 0.15);
    display: flex;
    flex-direction: column;
}
.srm-modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px;
    border-bottom: 1px solid var(--border, #e2e8f0);
}
.srm-modal-title { margin: 0; font-size: 18px; font-weight: 600; color: var(--text, #1e293b); }
.srm-modal-close {
    width: 32px;
    height: 32px;
    padding: 0;
    border: none;
    background: none;
    font-size: 24px;
    line-height: 1;
    color: var(--text-muted, #64748b);
    cursor: pointer;
    border-radius: 6px;
}
.srm-modal-close:hover { background: #f1f5f9; color: var(--text, #1e293b); }
.srm-modal-body {
    padding: 20px;
    flex: 1;
    min-height: 0;
}
.srm-modal-body .srm-form-group { margin-bottom: 16px; }
.srm-modal-body .srm-form-group:last-child { margin-bottom: 0; }

/* Quick Update modal: notes list */
.srm-quick-update-notes-section { margin-bottom: 20px; }
.srm-quick-update-notes-title {
    margin: 0 0 10px;
    font-size: 13px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.03em;
    color: var(--text-muted, #64748b);
}
.srm-quick-update-notes-list {
    max-height: 220px;
    overflow-y: auto;
    padding: 12px;
    background: #f8fafc;
    border-radius: 6px;
    border: 1px solid var(--border, #e2e8f0);
}
.srm-quick-update-notes-loading,
.srm-quick-update-notes-empty {
    margin: 0;
    font-size: 13px;
    color: var(--text-muted, #64748b);
}
.srm-quick-update-note-item {
    padding: 10px 0;
    border-bottom: 1px solid #e2e8f0;
    font-size: 13px;
}
.srm-quick-update-note-item:last-child { border-bottom: none; padding-bottom: 0; }
.srm-quick-update-note-item:first-child { padding-top: 0; }
.srm-quick-update-note-meta {
    margin-bottom: 4px;
    font-size: 12px;
    color: var(--text-muted, #64748b);
}
.srm-quick-update-note-meta strong { color: var(--text, #1e293b); }
.srm-quick-update-note-time { margin-left: 8px; font-weight: normal; }
.srm-note-badge {
    margin-left: 6px;
    padding: 1px 6px;
    border-radius: 4px;
    font-size: 10px;
    font-weight: 600;
}
.srm-note-badge-internal { background: #f1f5f9; color: #475569; }
.srm-note-badge-client { background: #dbeafe; color: #1e40af; }
.srm-quick-update-note-content { line-height: 1.5; color: var(--text, #1e293b); word-break: break-word; }
.srm-quick-update-form { border-top: 1px solid var(--border, #e2e8f0); padding-top: 20px; }

.srm-modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: 10px;
    padding: 16px 20px;
    border-top: 1px solid var(--border, #e2e8f0);
}

/* ── Filter Bar ──────────────────────────────────────────── */
.srm-filters {
    display: flex; gap: 10px; flex-wrap: wrap; align-items: flex-end;
    padding: 16px 20px; background: var(--card-bg, #fff);
    border: 1px solid var(--border, #e2e8f0); border-radius: var(--radius, 8px);
    margin-bottom: 16px; box-shadow: var(--shadow, 0 1px 3px rgba(0,0,0,.08));
}
.srm-filter-group { display: flex; flex-direction: column; gap: 4px; }
.srm-filter-group label { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: .03em; color: var(--text-muted, #64748b); }
.srm-filter-group input,
.srm-filter-group select {
    padding: 7px 10px; border: 1px solid var(--border, #e2e8f0);
    border-radius: 6px; font-size: 13px; background: var(--card-bg, #fff); color: var(--text, #1e293b); min-width: 140px;
}
.srm-filter-group input:focus,
.srm-filter-group select:focus { border-color: var(--primary, #3b82f6); outline: none; box-shadow: 0 0 0 2px rgba(59,130,246,.15); }

/* ── Pagination ──────────────────────────────────────────── */
.srm-pagination { display: flex; justify-content: center; gap: 6px; padding: 16px 0 0; }
.srm-pagination a, .srm-pagination span {
    display: inline-block; padding: 6px 12px; border: 1px solid var(--border, #e2e8f0);
    border-radius: 6px; font-size: 13px; font-weight: 600; color: var(--text, #1e293b); text-decoration: none;
}
.srm-pagination a:hover { border-color: var(--primary, #3b82f6); color: var(--primary, #3b82f6); }
.srm-pagination .current { background: var(--primary, #3b82f6); border-color: var(--primary, #3b82f6); color: #fff; }

/* ── Form Grid ───────────────────────────────────────────── */
.srm-form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.srm-form-grid .srm-form-full { grid-column: 1 / -1; }
.srm-form-group { display: flex; flex-direction: column; gap: 4px; }
.srm-form-group label { font-size: 12px; font-weight: 600; color: var(--text, #1e293b); }
.srm-form-group label .required { color: var(--danger, #ef4444); }
.srm-form-group input, .srm-form-group select, .srm-form-group textarea {
    padding: 8px 12px; border: 1px solid var(--border, #e2e8f0); border-radius: 6px;
    font-size: 13px; background: var(--card-bg, #fff); color: var(--text, #1e293b); font-family: inherit;
}
.srm-form-group textarea { min-height: 120px; resize: vertical; }
.srm-form-group input:focus, .srm-form-group select:focus, .srm-form-group textarea:focus {
    border-color: var(--primary, #3b82f6); outline: none; box-shadow: 0 0 0 2px rgba(59,130,246,.15);
}
.srm-form-actions { display: flex; gap: 10px; margin-top: 16px; }

/* ── Ticket Detail ───────────────────────────────────────── */
.srm-ticket-detail-header { display: flex; justify-content: space-between; align-items: flex-start; flex-wrap: wrap; gap: 16px; margin-bottom: 20px; }
.srm-ticket-meta-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 12px; margin-bottom: 20px; }
.srm-meta-item { display: flex; flex-direction: column; gap: 2px; }
.srm-meta-label { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: .03em; color: var(--text-muted, #64748b); }
.srm-meta-value { font-size: 14px; font-weight: 600; color: var(--text, #1e293b); }

/* Tech Action Buttons */
.srm-tech-actions { display: flex; flex-wrap: wrap; gap: 8px; padding: 16px 0; }

/* Timeline */
.srm-timeline { padding: 0; margin: 0; list-style: none; }
.srm-timeline-item { display: flex; gap: 12px; padding: 12px 0; border-bottom: 1px solid #f1f5f9; font-size: 13px; }
.srm-timeline-item:last-child { border-bottom: none; }
.srm-timeline-icon {
    width: 32px; height: 32px; border-radius: 50%; background: #f1f5f9;
    display: flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 14px;
}
.srm-timeline-icon.srm-icon-status  { background: #dbeafe; }
.srm-timeline-icon.srm-icon-note    { background: #fef3c7; }
.srm-timeline-icon.srm-icon-assign  { background: #ddd6fe; }
.srm-timeline-content { flex: 1; min-width: 0; }
.srm-timeline-author { font-weight: 600; }
.srm-timeline-time { font-size: 11px; color: var(--text-muted, #64748b); }
.srm-timeline-body { margin-top: 4px; color: var(--text, #1e293b); }

/* Notes form */
.srm-note-form { display: flex; flex-direction: column; gap: 8px; padding: 16px 0; }
.srm-note-form textarea { padding: 10px 12px; border: 1px solid var(--border, #e2e8f0); border-radius: 6px; font-size: 13px; font-family: inherit; min-height: 80px; resize: vertical; }
.srm-note-form-actions { display: flex; align-items: center; gap: 10px; }
.srm-note-form-actions label { font-size: 12px; display: flex; align-items: center; gap: 4px; color: var(--text-muted, #64748b); }

/* Empty state */
.srm-empty { text-align: center; padding: 40px 20px; color: var(--text-muted, #64748b); }
.srm-empty-icon { font-size: 48px; margin-bottom: 12px; opacity: .5; }
.srm-empty-title { font-size: 16px; font-weight: 600; color: var(--text, #1e293b); margin-bottom: 8px; }

/* ── Responsive ──────────────────────────────────────────── */
@media (max-width: 900px) { .srm-form-grid { grid-template-columns: 1fr; } .srm-ticket-meta-grid { grid-template-columns: 1fr 1fr; } }
@media (max-width: 600px) {
    .srm-ticket-table th:nth-child(n+5), .srm-ticket-table td:nth-child(n+5) { display: none; }
    .srm-ticket-meta-grid { grid-template-columns: 1fr; }
    .srm-filters { flex-direction: column; }
    .srm-tech-actions { flex-direction: column; }
}

/* ── Live Technician Map ──────────────────────────────────── */
.pmf-page-desc { font-size: 13px; color: var(--text-muted, #64748b); margin-top: 4px; }
.srm-tech-map-card { padding: 0; overflow: hidden; }
.srm-tech-map-container {
	width: 100%;
	height: 520px;
	min-height: 320px;
	background: #e2e8f0;
}
.srm-tech-map-legend {
	display: flex;
	align-items: center;
	justify-content: space-between;
	flex-wrap: wrap;
	gap: 8px;
	padding: 12px 20px;
	border-top: 1px solid var(--border, #e2e8f0);
	background: #fafbfc;
	font-size: 12px;
	color: var(--text-muted, #64748b);
}
.srm-tech-map-legend-item { display: flex; align-items: center; gap: 8px; }
.srm-tech-marker-legend {
	width: 14px;
	height: 14px;
	border-radius: 50%;
	background: var(--pmf-primary, #2271b1);
	border: 2px solid #fff;
	box-shadow: 0 1px 3px rgba(0,0,0,.2);
}
.srm-tech-marker { background: none !important; border: none !important; }
.srm-tech-marker-inner {
	width: 32px;
	height: 32px;
	border-radius: 50% 50% 50% 0;
	transform: rotate(-45deg);
	background: var(--pmf-primary, #2271b1);
	border: 2px solid #fff;
	box-shadow: 0 2px 6px rgba(0,0,0,.3);
	display: block;
	margin: 0;
}
.srm-tech-map-popup { padding: 4px 0; min-width: 140px; }
.srm-tech-map-popup-meta { font-size: 11px; color: var(--text-muted, #64748b); }
.srm-tech-map-refresh-note { font-style: italic; }

/* Schedule week view (WP dashboard) */
.srm-schedule-nav { margin-bottom: 16px; }
.srm-schedule-nav-inner {
	display: flex;
	flex-wrap: wrap;
	align-items: center;
	gap: 12px;
}
.srm-schedule-nav-label { font-weight: 600; font-size: 15px; }
.srm-schedule-nav-inner .button { min-width: 36px; text-align: center; }

.srm-schedule-week-grid {
	display: grid;
	grid-template-columns: repeat(7, 1fr);
	gap: 10px;
	margin-bottom: 24px;
}
@media (max-width: 900px) {
	.srm-schedule-week-grid { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 480px) {
	.srm-schedule-week-grid { grid-template-columns: 1fr; }
}

.srm-schedule-day-cell {
	background: var(--card-bg, #fff);
	border: 1px solid var(--border, #e2e8f0);
	border-radius: var(--radius, 8px);
	min-height: 140px;
	display: flex;
	flex-direction: column;
	overflow: hidden;
}
.srm-schedule-day-today {
	background: #eff6ff;
	border-color: #93c5fd;
}
.srm-schedule-day-header {
	padding: 10px 12px;
	border-bottom: 1px solid var(--border, #e2e8f0);
	display: flex;
	justify-content: space-between;
	align-items: center;
	font-size: 13px;
	font-weight: 600;
}
.srm-schedule-day-today .srm-schedule-day-header { border-bottom-color: #93c5fd; }
.srm-schedule-day-name { color: var(--text-muted, #64748b); }
.srm-schedule-day-tickets { padding: 8px; flex: 1; overflow-y: auto; }
.srm-schedule-ticket-card {
	display: block;
	padding: 8px 10px;
	margin-bottom: 6px;
	background: #f8fafc;
	border: 1px solid var(--border, #e2e8f0);
	border-radius: 6px;
	font-size: 12px;
	text-decoration: none;
	color: var(--text, #1e293b);
	transition: background 0.15s, border-color 0.15s;
}
.srm-schedule-ticket-card:hover {
	background: #f1f5f9;
	border-color: var(--pmf-primary, #2271b1);
}
.srm-schedule-ticket-card:last-child { margin-bottom: 0; }
.srm-schedule-ticket-num { display: block; font-size: 11px; color: var(--text-muted, #64748b); font-family: ui-monospace, monospace; }
.srm-schedule-ticket-title { display: block; font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.srm-schedule-ticket-time { display: block; font-size: 11px; color: var(--text-muted, #64748b); margin-top: 2px; }

.srm-schedule-portal-link { margin-top: 8px; }
.srm-schedule-portal-link p { margin: 0 0 12px; color: var(--text-muted, #64748b); }
.srm-schedule-portal-link .button { margin-right: 8px; }
.srm-text-muted { font-size: 13px; color: var(--text-muted, #64748b); }